Transparency, trust and customer satisfaction are at the heart of everything we do.
At Namassya, we believe in maintaining transparency and building trust with our customers. Please read our policies carefully before placing an order.
Welcome to Namassya. By accessing or purchasing from our website, you agree to comply with our terms and conditions.
Namassya offers incense sticks, dhoop cones, bambooless incense sticks, gift hampers and related products. Product descriptions, images, fragrances and packaging may have minor variations.
All products are subject to availability. We reserve the right to modify product prices, descriptions, offers and availability without prior notice.
Customers are responsible for providing accurate billing, shipping and contact information while placing an order.
We aim to process and dispatch orders within the estimated processing time mentioned on the website.
Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, holidays and other circumstances beyond our control.
Once the order has been dispatched, customers may receive tracking details through their registered contact information.
Namassya is not responsible for delays caused by incorrect addresses, unavailable recipients, courier delays or circumstances beyond our reasonable control.
Orders may be cancelled before they are processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, customers should contact Namassya as soon as possible with their order details.
Refunds for eligible cancellations will be processed through the original payment method or another applicable method.
We take utmost care to ensure that products are properly packed and delivered in good condition.
Returns or replacements may be considered in cases such as:
Customers should contact us within 48 hours of delivery and provide the order number along with clear photographs/videos of the product and packaging.
Products that have been opened, used or damaged after delivery due to customer handling may not be eligible for return or replacement.
Refunds, where applicable, will be processed after verification and approval by Namassya.
For hygiene and product-safety reasons, opened or used fragrance products may not be accepted for return unless the product was defective or incorrectly supplied.
Namassya respects your privacy and is committed to protecting the personal information provided by customers.
We may collect information such as:
This information may be used to process orders, provide delivery updates, respond to customer enquiries, improve our services and communicate relevant information regarding your orders.
We do not sell or intentionally disclose customers' personal information to third parties, except where required for order fulfilment, payment processing, delivery, legal compliance or other legitimate business purposes.
Reasonable measures are taken to protect customer information from unauthorized access or misuse.
Namassya products are intended for their stated purpose only. Customers should follow the usage and safety instructions provided with the product.
Keep incense sticks and dhoop products away from children, pets and flammable materials. Never leave burning incense unattended.
Individual fragrance preferences may vary, and the actual fragrance experience may differ from person to person.
For any questions regarding orders, products, shipping, returns or other concerns, customers can contact the Namassya team through the contact details provided on our website.